s h i p p i n g p o l i c i e s / r e t u r n s

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s h i p p i n g r a t e s & p o l i c i e s / r e t u r n s
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**Based upon the type of merchandise and values involved, PACKAGES VALUED
OVER $100, and others at our discretion, are sent "SIGNATURE REQUIRED", unless
you check the "Accept No-Signature Risk" box when checking out.

Calendar items are often sent without a signature request and may or may not be
left at your door.
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You know your own delivery environment best, and the added convenience
of having your package left by the carrier without a signature is
perhaps worth the risk taken for your convenience. Accepting this risk, and
having your package left outside your door, however, is your choice.
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* * CONFIRMATION of delivery by carrier shall serve as bonafide verification
for all packages left without requirement for a signature.
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* * CHANGES TO SUBMITTED ORDERS - Changes to orders after placement for any
reason are not possible after your order is in the warehouse system.
Please CALL us at (866) 344-8139.
* * WE DO NOT ACCEPT CHANGES VIA EMAIL * *
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* * WRONG ADDRESS - Please check your address provided in your confirmation email.
Changes made after departure will require a $10 Address Correction Fee imposed
by UPS/FedEx.
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* * WEATHER DELAYS are not grounds for shipping charge refunds under any
circumstances, according to policies established by UPS and FedEx.
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"USE MY ACCOUNT" Shipping for AIR FREIGHT (Not available for calendar shipments.)

If you prefer, you may list your UPS or FEDEX account name and number in our
section at check-out, and we will use this account number for your shipment.
Be sure to choose "(speed)--Use My Account."
**PLEASE NOTE: In case of loss or damage,we only file claims for packages
sent using our account number.

--Use of a closed account will initiate a penalty charge of $10.00, additional
to standard freight charges.
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S H I P P I N G R A T E S
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*All orders shipped GROUND

$10.00 for orders under $50.00
$14.00 for orders $50.00 to $74.99
$16.00 for orders $75.00 to $99.99
$18.00 for orders $100.00 to $149.99
$20.00 for orders $150.00 to $199.99
$22.00 for orders $200.00 to 299.99
* Higher rates will apply after this level.
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*All orders shipped 3RD DAY AIR / END OF DAY

$45.00 for orders under $100
$55.00 for orders from $100 to $199
$65.00 for orders from $200 to $299
$85.00 for orders from $300 to $499
*Higher rates will apply after this level.
**PRECISE SHIPPING FEES: If you prefer, you may provide your UPS
or FEDEX account number for your shipment. Enter account name and
number information in the section at check-out.
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*All orders shipped 2ND DAY AIR / END OF DAY

$55.00 for orders under $100
$65.00 for orders from $100 to $199
$85.00 for orders from $200 to $299
$105.00 for orders from $300 to $499
*Higher rates will apply after this level.
**PRECISE SHIPPING FEES: If you prefer, you may provide your UPS
or FEDEX account number for your shipment. Enter account name and
number information in the section at check-out.
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*All orders shipped NEXT DAY AIR / END OF DAY

$75.00 for orders under $100
$95.00 for orders from $100 to $199
$115.00 for orders from $200 to $299
$135.00 for orders from $300 to $499
*Higher rates will apply after this level.
**PRECISE SHIPPING FEES: If you prefer, you may provide your UPS
or FEDEX account number for your shipment. Enter account name and
number information in the section at check-out.
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*All orders shipped NEXT DAY AIR / 10:30AM*

$85.00 for orders under $100
$105.00 for orders from $100 to $199
$125.00 for orders from $200 to $299
$145.00 for orders from $300 to $499
*Higher rates will apply after this level.
*10:30AM applies to most delivery locations, but not all
**PRECISE SHIPPING FEES: If you prefer, you may provide your UPS
or FEDEX account number for your shipment. Enter account name and
number information in the section at check-out.
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RETURN POLICY: All products are of superior quality
and workmanship. Please inspect immediately upon receipt.

DAMAGES: Any item(s) received damaged must be reported to us
within 48 hours*** of receipt for remedy, otherwise they are non-returnable.
We will provide return shipping and replace your product(s) immediately.
Call toll-free: (866) 344-8139 or e-mail us: sales[at]kenknight.com
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CHANGE OF PLANS: If you or the end user of your selection is not
satisfied with the choice made, you must notify us within 48 hours***
of receipt to initiate a return and to obtain
a RETURN AUTHORIZATION NUMBER. 10% Re-stocking fees will apply.
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***48-HOUR RULE
Exceptions to this strictly enforced policy must be arranged in advance,
including holiday gifts.
Returning merchandise must be in pristine, original condition, as it will
be sold to another customer.
Even the slightest scratches matter, and any flaws
will negate the possibility of a refund.

Return shipping fees will apply in these circumstances.
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All returns must be received in our warehouse within 10 days of return
authorization to obtain credit, and may be refused upon arrival if beyond
this date.
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Call toll-free: (866) 344-8139 or email us: sales[at]kenknight.com
to obtain a RETURN AUTHORIZATION NUMBER and the address
for returning. We accept returns via UPS only, so a signature
is secured, for your protection. Returns must be sent, at customer's
expense, leaving promptly, as authorizations expire.
Credit-card credit will be issued upon return, for purchase value
of the merchandise determined to be in original condition.
Freight charges are not refunded. Custom orders and sale items
are not returnable.
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We ship only within the 48 contiguous United States.
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Limited Edition: Calendars are seasonal,limited-supply items, and
are not returnable.
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**Please print your order acknowledgment at time of purchase for your
records, as we do not mail receipts.

Your credit card statement will reflect a purchase from KEN KNIGHT.