__________________________________________________________ s h i p p i n g r a t e s / p o l i c i e s / r e t u r n s __________________________________________________________ Our minimum order is $35.00 __________________________________________________________ S H I P P I N G R A T E S __________________________________________________________ **AT CHECKOUT, YOU MAY ELECT TO USE YOUR OWN FEDEX OR UPS ACCOUNT WHEN SHIPPING BY AIR. __________________________________________________________ * * ALL ORDERS UNDER $150 REQUIRE SHIPPING CHARGES: __________________________________________________________ *All Pina Zangaro orders shipped GROUND Minimum Order: $35 Ground Shipping Charges: $ 18.00 for orders $35.00 to $74.99 $ 16.00 for orders $75.00 to $99.99 $ 14.00 for orders $100.00 to $124.99 $ 12.00 for orders $125.00 to $149.99 --FREE*-- for orders over $150.00 * For free-shipping orders returning, a $15.00 charge will be applied retro-actively to cover our costs prior to any merchandise value is returned. _________________________________________________________ *All Pina Zangaro orders shipped 3-DAY AIR / END OF DAY $45.00 for orders under $100 $55.00 for orders from $100 to $199 $65.00 for orders from $200 to $299 $75.00 for orders from $300 to $499 *Higher rates will apply after this level. **AT CHECKOUT, YOU MAY ELECT TO USE YOUR OWN FEDEX OR UPS ACCOUNT WHEN SHIPPING BY AIR. _________________________________________________________ *All Pina Zangaro orders shipped 2-DAY AIR / END OF DAY $55.00 for orders under $100 $65.00 for orders from $100 to $199 $85.00 for orders from $200 to $299 $105.00 for orders from $300 to $499 *Higher rates will apply after this level. **AT CHECKOUT, YOU MAY ELECT TO USE YOUR OWN FEDEX OR UPS ACCOUNT WHEN SHIPPING BY AIR. __________________________________________________________ *All Pina Zangaro orders shipped NEXT DAY AIR / END OF DAY $95.00 for orders under $100 $105.00 for orders from $100 to $199 $125.00 for orders from $200 to $299 $155.00 for orders from $300 to $499 *Higher rates will apply after this level. **AT CHECKOUT, YOU MAY ELECT TO USE YOUR OWN FEDEX OR UPS ACCOUNT WHEN SHIPPING BY AIR. __________________________________________________________ *All Pina Zangaro orders shipped NEXT DAY AIR / 10:30AM* $105.00 for orders under $100 $115.00 for orders from $100 to $199 $135.00 for orders from $200 to $299 $165.00 for orders from $300 to $499 *Higher rates will apply after this level. *10:30AM applies to most delivery locations, but not all locations. See UPS or FedEx for information about your specific area. **AT CHECKOUT, YOU MAY ELECT TO USE YOUR OWN FEDEX OR UPS ACCOUNT WHEN SHIPPING BY AIR. __________________________________________________________ RETURN POLICY: All products are of superior quality and workmanship. Please inspect immediately upon receipt. __________________________________________________________ * * CHANGE OF PLANS: If you or the end user of your purchase is not satisfied with the choice made, you must notify us within 48 hours*** of receipt to initiate a return and to obtain a RETURN AUTHORIZATION NUMBER. A 10% re-stocking fee will apply to multi-unit orders. __________________________________________________________ * * WRONG OR INCOMPLETE ADDRESS - Please check your address provided in your confirmation email at the moment of ordering. Changes made after departure will require a $10 Address Correction Fee imposed by UPS/FedEx and will likely delay your shipment. __________________________________________________________ * * WEATHER DELAYS are not grounds for shipping charge refunds under any circumstances, according to policies established by UPS and FedEx. __________________________________________________________ DAMAGES: Any item(s) received damaged must be reported to us within 48 hours*** of receipt for remedy, otherwise they are non-returnable. We will provide return shipping and replace your product(s) immediately. Call: toll free (888) 888-8550 __________________________________________________________ ***48-HOUR RULE Exceptions to this strictly enforced policy must be arranged in advance, including holiday gifts. Returning merchandise must be in pristine, original condition, as it will be sold to another customer. Even the slightest scratches matter, and any flaws will negate the possibility of a refund. Return shipping fees will apply in these circumstances. __________________________________________________________ All returns must be received in our warehouse within 10 days of return authorization to obtain credit, and may be refused upon arrival if beyond this date. __________________________________________________________ Call toll free (888) 888-8550 to obtain a RETURN AUTHORIZATION NUMBER and the address for returning. We accept returns via UPS only, so a signature is secured, for your protection. Returns must be sent, at customer's expense, leaving promptly, as authorizations expire. Credit-card credit will be issued upon return, for purchase value of the merchandise determined to be in original condition. Freight charges are not refunded. Custom orders and sale items are not returnable. __________________________________________________________ * * ALASKA & HAWAII - Our shipping methods apply to delivery areas within the 48 contiguous United States. For deliveries to ALASKA or HAWAII, please call to arrange shipping charges prior to ordering online. ___________________________________________________________ * * Packages are sent SIGNATURE REQUIRED. As an option in residential locations, you may accept the risk and check the "Accept No-Signature Risk" box when checking-out. This declaration means you are willing to accept all risks when the carrier leaves a package at your destination without a signature. The final decision to leave a package is up to the driver, based upon conditions observed, but generally these requests are followed. * * CALENDARS are often sent without a signature request and may or may not be left at your door. The UPS driver has ultimate discretion. __________________________________________________________ * * CONFIRMATION of delivery by carrier shall serve as bonafide verification for all packages left without requirement for a signature. __________________________________________________________ * * CHANGES TO SUBMITTED ORDERS - To return a package, or to STOP AN ORDER which has not yet been shipped, a $15.00 administrative fee will be assessed prior to the refund of amounts previously charged to credit card. A 10% re-stocking fee is charged for multi-unit orders. Please CALL us toll free (888) 888-8550. * * WE DO NOT ACCEPT CHANGES VIA EMAIL * * __________________________________________________________ * * * FedEx Ground Shipping is INCLUDED in CALENDAR pricing. * * * Select "CALENDAR ORDER ONLY - Shipping Included" when ordering. __________________________________________________________ * * * CALENDAR SHIPMENTS will only be shipped via GROUND. Why? As these items are fragile and can be damaged in transit, costs involved to re-ship and reimburse shipping costs are not in our budget. For customers wishing to have air-freight deliveries, please find another dealer. __________________________________________________________ * * * CALENDARS ARE NOT RETURNABLE. As calendars are seasonal, limited-supply items, they are not returnable. All sales final. __________________________________________________________ **Please print your order acknowledgment at time of purchase for your records, as we do not mail receipts. Your credit card statement will reflect a purchase from KEN KNIGHT.